#1. Google

All the ads you see when searching for something on Google, and when browsing other websites belonging to the Google Display Network, are the result of AdWords. According to Statista, Google’s advertising revenue in 2015 was around $67B USD. That’s a lot of AdWords advertising. Remember, however, that Google doesn’t get paid unless people actually click ad links. So that’s a lot of effective advertising.

That’s why, as our previous blog on using Google says, if your business isn’t taking advantage of AdWords, we urge you to consider doing so. 

In addition, a Google My Business listing is a must-have for any business. If a potential customer wants to find your business, a Google search should give them all the information they need quickly, without having to visit your website. 

The more places your business is listed, though, the better. There are other directories available online, usually defined by location or industry. To find appropriate options for your business just Google the name of your industry (and location if you only service one area) followed by ‘business directory’.
 

#2. Email marketing

Email marketing is a tried and tested way to generate and nurture leads, and maintain productive relations with customers. A key pitfall we’ve seen small businesses fall into is failing to make the content of their emails compelling enough to hold people’s interest. So here are our quick tips:
 

• Keep it short and to the point. People don’t have time to read huge paragraphs of advertising. Put the offer in the subject line if possible.
• Personalise where possible. Use the recipient's name at the start of the email or in the subject line to attract their interest.
• Avoid using the same template repeatedly. Keep things interesting and change it up often.
• Ask a question that demonstrates your offer. E.g., Don’t you just hate cleaning your windows? We’ll clean them for you!
• Display a clear call to action. Explain your special offer clearly and have a big fat button for people to ‘CLAIM OFFER’. 
• Add some personality. Give your brand some flair and don’t be afraid to come across as friendly and even a little informal.
• Reward people for reading your email in the first place. Even if your audience doesn’t click on your offer, give them a 10% discount code in the email, to encourage them to keep opening emails in the future.
• Theme emails to match the time of year. Promote special offers or gifts in the weeks leading up to Christmas, for example.

 

#3. Social Media

Social media is a great tool for engaging with your customers and using them to help you find new ones. Platforms like Facebook, for instance, lend themselves to ‘word of mouth’ referrals, with users able to tag their friends in posts easily. If you are a clothing retailer, for example, posting a picture of your latest sale items may result in followers tagging friends who they think might be interested in your products.

Running competitions through your social media channels is an effective great way to build a following, but make sure you abide by the specific terms and conditions outlined by each specific platform. Facebook, for example, does not allow personal timelines and friend connections to be used to promote a competition. This means you aren’t supposed to ask entrants to share the post on their timeline to enter, or to tag friends to get extra entries.

The most important thing regarding businesses on social media, however, is that if you have an account on a certain platform, you must use it. Don’t create an account just to test it out, and then leave it to stagnate. If you aren’t using your Twitter account anymore, remove it. It’s not a good look for customers to find your social media accounts haven’t been touched in years.
 

#4. Blogs

Blogging is another useful method to engage customers and attract prospects, but it’s particularly valuable for search engine optimisation (a.k.a. SEO, which we blog about here).   Put simply, unique content is the key to a successful blog and is rated highly by Google. This means that blogging can become an important way for customers to find you when they are searching online. 

With so many blogs around today, though, you’ll need to find a specific angle for yours and provide real value to your readers. To ensure your blog stays fresh and attractive to new readers, you need to plan ahead. Use keyword tools, such as the keyword planner in your Google AdWords account, to see what your customers and prospects are searching for that you could potentially write about. Then brainstorm a list of topics and put together a content calendar, giving yourself deadlines for each post. People won’t bother subscribing to a blog that hasn’t had an update for the last 12 months.

Also, use infographics and images, or embedded video, to keep your blog content diverse and exciting. These can be reused in other areas of your digital marketing programme, which is why our last topic is...
 

#5. Multimedia

Knowing how to catch a viewer’s eye is an extremely valuable skill when it comes to promoting a business online. An interesting image is far more likely to draw attention than a well-worded sentence. Put together a gallery of different images with your business logo on them. You can then refer to this gallery when you need images for digital advertising. 

Moving images are even more effective at drawing attention. For instance, GIFs and other animated-image file types have become popular in recent years, and ever-increasing internet speeds allow them to load quickly. While you can use GIFs with AdWords (restrictions apply), animated images are more often seen in social media and blog posts.

Finally, there’s video, which doesn’t have to be a huge investment for your company. A small 10-second video, for example, can be used as an advertisement on YouTube, using TrueView. This service is how businesses get ads in front of those cat videos you’re trying to watch. You can do the same! Simply upload your video to your YouTube account and set up the advertising through AdWords.

Overall, when you’re looking at digital marketing options for your business, remember to mix it up. Don’t just pick one way off this list and use it for the next year. Try them all and find out which ones get the best results. Keep track of performance data and run your own tests to see what works best. Online success is dependent on looking at the numbers and tweaking your approach and content to get those numbers as high as possible. 

As always, if you don’t have the time to do all this yourself and want to enlist expert assistance, why not request a free digital marketing strategy from the team at Zeald?

You are most likely aware that a few years ago the New Zealand Domain Name Commission released the ‘.nz’ suffix for website domains, alongside existing versions  like ‘.co.nz’ or ‘.org.nz’. 

This of course has caused issues when it comes to companies trying to secure their ‘companyname.nz’ domain in addition to any other domains they might own. For example ‘johndoe.co.nz’ and ‘johndoe.school.nz’ are two different websites but they might both want the ‘johndoe.nz’ domain. Whatever the reason behind it, whenever two or more entities wish to register the same domain name, they must go through a conflict resolution process with the Domain Name Commission. As you’d expect, this can be a lengthy process and depending on the amount of cooperation from either side, may remain unresolved indefinitely.
 

So what’s new? 

Well, the Domain Name Commission predicted this would happen, and back when these domain registrations were introduced they said they would review the process in a couple years time. They’ve followed through on this promise, holding a review this year and are now asking for community input on their proposal. If you are currently in a dispute over a ‘.nz’ domain or have any interest in the matter at all, we would encourage you to head over to the DNC website and submit your opinion.

Proposed Changes

We've copied the proposed changes from the DNC website below for your convenience:

The changes we (DNC) are proposing are:
 

• To require all registrants involved in a conflicted domain name to lodge a preference within 12 months.  
• To remove the option for a conflicted name to become a new second level.
• To clarify that, in cases where all registrants have lodged a preference saying they don’t care who gets the shorter name, the conflicted name will be released for general registration.

Have your say on the proposed changes to the conflicted domain name process.
 

At Zeald, we believe there are three stages to running a successful website: promotion, persuasion and conversion. ‘Promotion’ involves promoting your product or service outside of your website through digital marketing. ‘Persuasion’ looks at the methods you implement on your website to persuade visitors that you have what they need. ‘Conversion’ is the process of pointing visitors in the right direction once they’ve been persuaded, and making purchasing as easy as possible. These three stages apply especially to e-commerce websites, where making sales (or conversions) is the ultimate objective. 

Many people that we deal with believe they should spend most of their budget and time on promotion. They already have a website, so they just need to focus on getting people there right? Visitors are bound to like their product once they get there! 

That’s not quite how it works. 

We recommend you focus primarily on persuasion and conversion before anything else. You have to make sure your website is effective at converting visitors into customers before you spend money trying to get them there. This comes down to something called ‘conversion rate optimisation’ or CRO; conversion rate being the most important statistic for any website. 

Divide the number of conversions (sales, enquiries, or whatever else you define as a conversion) by the number of unique visitors to your webpage or website, and multiply the result by 100. This gives you a conversion rate percentage that tells you how effective a particular page, or your site as a whole, is. 

According to the monetate quarterly e-commerce report, the average conversion rate for the fourth quarter in 2015 across all industries globally was 3.48%. That’s not very high. Simply put, it means less than 4% of website visitors are actually making a purchase. Before you focus on promoting your website or products, you want to make sure you get this percentage as high as possible.

Here’s how:
 

Good Design

CRO is all about making things as easy as possible for visitors to turn into customers. Good design will help you do that.
 

• Responsive design: As we mentioned in our last blog post, you need to make sure your website displays correctly on all devices (smartphones, tablets, etc.).
• Calls to action: It needs to be obvious where you want website visitors to click. Add buttons on landings pages that have phrases like ‘learn more’, ‘buy now’ etc.
• Search function: Make it easy for your customers to find products that they wish to purchase. Put a search bar at the top of your website, ready to use when necessary.
• Breadcrumb navigation: Sort all your products into categories so that you can show visitors exactly where they are browsing in your catalogue. The breadcrumb navigation bar appears at the top of the page, and will look something like this: Home > Products > Clothing > Footwear > Boots
• Browsing history for personalisation: By using cookies to track where your visitors are browsing on your website, you can serve specific content based on what they have looked at (or purchased) previously. You can essentially tailor your website design for every unique customer in order to maximise the chances they will make a purchase.

Helpful information

Predicting what your website visitors want to know will help optimise your conversion rate. Make sure you are displaying all the information that a visitor might need to help them decide on a purchase.
 

• Contact details/location/number: Make sure your business is easily contactable. Place contact information in the header or footer (or both) of your website so that no matter which page someone is viewing, they know how to contact you.
• Easy to spot sales: If you're having a sale, make sure you advertise this effectively. It may sound like a no-brainer, but often companies will advertise their sales externally, while forgetting to make the items stand out on their website.
• Live chat: While it may not be viable for smaller businesses, live chat has been proven to increase conversions. It’s a helpful resource for potential customers and helps build trust.
• Item photos: Again, this may seem obvious, but you might be surprised at how many websites out there don’t display photos of all their products. Keep in mind that photos can bloat your website and cause slow load times, so it’s important to find that balance between quality and file size.
• Mega menus: This is especially relevant for businesses boasting a large catalogue of products. Mega menus will divide each product into various categories and subcategories. This helps keep things organised and makes it easier for viewers to find what they’re after.
• FAQ: Once your website has begun to get some traffic, you’ll notice that a lot of the feedback and enquiries from customers will be similar. Putting together an FAQ of these common questions and presenting it on your website will help your customers find what they need faster, and save you time responding to them individually.
• Flaunt partners/associates: Build trust with potential customers by advertising partnerships with other well-known brands. If someone is already a customer of your partner, they are more likely to do business with you as well.
• Trust badges: Often seen on checkout pages, or payment gateways, trust badges will display things like SSL certificates. While most visitors won’t know what this means, it subconsciously aids in the completion of the checkout process by associating a well known digital security brand (eg. McAfee) with your product. This can help a visitor feel more comfortable doing business with you.
• Scarcity of products: Stating that a product is about to sell out is a good way to convince a visitors to make the purchase now, rather than thinking about it and coming back later. You can also display this in conjunction with a sale, saying that there are only 20 items left, and they’re selling fast!
• Testimonials: Who better to promote your products than people who have already bought them? Requesting testimonials from happy customers and posting them on your website is a great way to convince others to become customers as well.

Simple checkout

Making the checkout process as simple as possible is the best way to ensure you are optimising your conversion rate. Using your website analytics to see where customers are dropping out of the checkout process will help you pinpoint exactly which pages need attention.
 

• Buying without registering: Allowing potential customers to checkout as a ‘guest’ is a necessity. Nobody likes being forced to register an account with a company just to buy one product. Giving customers the option will result in them being more likely to make an account when they return.
• Shopping cart: It’s standard for an e-commerce website to have a cart, but make sure it’s free of bugs and easy to use. Go through the purchase process yourself to get an idea of any roadblocks your potential customers might come across. It’s a good idea to make the cart viewable and accessible at the top of any page a viewer might be visiting.
• Related items: As mentioned above, keeping track of what customers are purchasing is useful in order to display ‘related items’ that they might be interested in. You can even offer a discount if a customer purchases both items together.
• Free shipping: Free shipping is one of those things that we think should be standard, but often isn’t. So we advise offering free shipping on every e-commerce website, if possible. Customers prefer to see the full price for a product straight away, without shipping costs added at the end of the purchase process. Which brings us to...
• Hidden charges: Processing fees, administration fees, exorbitant shipping fees. These charges that appear in the last step of the checkout process are a great way to get abandoned carts. List the full price on the product page so potential customers don’t bail when they see the price double upon checkout.
• Persistent shopping carts: If a customer does happen to leave their cart full, without checking out, use cookies to ensure the cart is still there when they return. If a customer is coming back to your website a day later it probably means they’ve decided to make the purchase they abandoned Don’t make them go through the whole process again!

Use these points as a checklist for your e-commerce website. As always, when deciding on new website elements, measure the results of different approaches and find out what works best for your business. Test something new, measure the results, and tune each element to perfection. This is the essence of conversion rate optimisation and the key to running a successful website.

If you’d like more information on making e-commerce sites succeed, or help with any of the points above, please get in touch for a FREE consultation.

You already know that having a beautiful looking website is important. You want to give potential customers a great first impression of your company right? Of course you do, but this should never come at the cost of having a slow website. With a slow website you run the risk of your user not even hanging around for the first page to load, let alone navigating through multiple pages to purchase something or make an enquiry. Research shows that page abandonment increases with every passing second. If your website takes more than 3 seconds to load, 40% of visitors will have already left (Kissmetrics).

Obviously the most important factor when it comes to website load times is the user’s internet connection. Unfortunately we can’t control this aspect, but there are a few things you can control on your website to make sure your website loads as fast as possible for everyone.
 

1. Responsive design

Designing a website for mobile first has multiple benefits, one of which is speed. We’ve talked before about the importance of having a website optimised for mobile. The simple fact of the matter is that the overwhelming majority of people are now using mobile devices to access the internet. This can cause issues with loading speeds, as WiFi internet is slower than a wired connection and 3g/4g data connections aren’t always the most stable. A website tailored for viewing on a desktop computer is only going to exacerbate speed issues. It’s for this reason that current website trends dictate a heavy focus on the mobile experience first and foremost.
 

2. Optimise images

One of the most common reasons for websites to load slowly is the size of images on the page. Of course, images are a very important component and shouldn’t just be removed. They help to tell a story and break up large blocks of text. They are also a fantastic tool to display your products and services. The trick is to use them effectively so they look tidy and professional while also loading quickly. The best way to do this is to make sure that all your images are well optimised. There a number of things you can do to achieve this: you can crop them, resize them, use thumbnails, etc. While it is important to make sure your images are of a decent quality, huge images are going to load slowly. Find an appropriate balance between file size and image resolution.
 

3. Reduce clicks

Each page on your website should have a specific goal that is able to be completed with as few clicks as possible. Don’t lead potential customers on a treasure hunt around your website to get what they want. Every time they click a link, more content is going to have to load, slowing the process down. There are exceptions of course, say if you want to link to an article on your blog with more information, or a high resolution image gallery. In general though, try to avoid this by keeping all the information on one page. If you are worried that there is too much information on the one page, break it up into easily understood sections with headlines to describe each. That way, those that need the information will be able to find it easily, but it won’t distract those who are just looking to complete a transaction as quickly as possible.
 

4. Limit objects on your page

All the various image and text components you have on  your page should be limited to absolutely what is necessary. For every object to download on your visitor's computer, a request has to be sent to the server, processed, and then sent back to the user. Too many objects on your page can increase the time it takes for the whole page to display. On the flip side, you don’t want just one big object with all your text and images in it either.That will force the visitor to stare at a blank screen while waiting for one large object to load. Those first crucial seconds of attention will have been wasted. That's why you still need to have separate blocks of information when you layout your page. That way the parts of your page which are smaller in size will load first (which is usually the text on your website) and your visitor will have something to be engaged with while waiting for the whole web page to load. Keep this in mind when deciding on content for your web page. 
 

5. Avoid auto-playing audio/video

I’m sure most of you are asking ‘Do you really have to keep saying this?’. The answer is yes. Zeald still get requests to add automatically playing music or video to websites, and we still have to explain why it just isn’t a good idea. Always give your website visitor the choice to load up a video or music file on your website. If your video loads automatically every time someone lands on your page, not only will it add to the load time of the page but it will also ruin the usability of your website. There is nothing more annoying than having to listen to the same music or video the 5th time I've landed on your page. Even YouTube gives users the choice to load up videos or music, even though the entire purpose of the site is to provide video entertainment.


Want to know how well your website is performing? Get a FREE website audit from the experts at Zeald.

1. Having no website (or having an old one)

2. No responsive design

3. Ignoring metrics

Traffic sources

Bounce rate

Exit pages

Page views

Visits/Unique visitors

4. No call to action

 

5. Trying too hard

 

6. Using social media unnecessarily 

 

Agile vs Waterfall

In any project, no matter the industry, there are a series of steps that have to be taken before arriving at a final outcome. These steps will all follow a certain methodology, whether that’s intentional or not. In the software industry, the most common two methodologies are agile and waterfall.

 

What is waterfall methodology?

Waterfall methodology is the traditional approach to software development and put simply, looks like this:



As you can see, waterfall methodology follows a linear path from concept to product. Everything is planned out at the start, giving a clear schedule for the design and build phases. Upon completion, testing is done of the final product as a whole. 
 

Advantages

• A good record of events is kept. Every time a major task is finished, it can be approved and noted down as ‘complete’.
• Client expectations are usually fulfilled. The plan is presented to the client beforehand, so everyone knows exactly what is going to happen.
• In case of employee turnover, there is minimal project impact. The linear methodology means new staff can pick up where old staff left off. Good recording of the project supports this also.

Disadvantages

• Poor overall quality. As the deadline looms, tasks left for later become rushed and quality suffers as a result. This also leaves less time for testing, meaning overall quality is compromised.
• Poor visibility. Tasks may take longer than expected, but you won’t know until you get to them. Clients may not be able to see a product until it is finished.
• Can’t handle change. Once one task is complete, staff will move on to the next piece. Changing a previous part of the project will result in major delays, as it will affect each subsequent piece.
• Waterfall methodology is risky. Testing after the project is completed is asking for trouble. If a bug is found in a task that was completed early, it could have ramifications for each piece of the project down the line.

Appropriate for:

• When both parties are in agreement and have a clear picture of what the final product should look like.
• When clients are unable to make changes to the project as it is developed.
• When clearly defined processes and products are the final goal, rather than getting the project finished quickly.

What is agile methodology?

Agile methodology is the modern approach to software development and put simply, looks like this:

With agile methodology, we divide the project into smaller chunks and test at the end of each  phase. There can be multiple phases in progress at the same time.
 

Advantages

• Overall quality is improved. Each task is tested whenever possible. This ensures everything works correctly.
• Visibility is improved. Clients can see the product evolve as a whole, as each task develops.
• Easier to adapt to change. Due to increased visibility, everyone involved can see potential mistakes, and request changes while the task is being worked on.
• Easy to add features. If a new product is requested, work can begin on it straight away in conjunction with other aspects of the project. 
• Fewer bugs. Constant testing means bugs are fixed as you go.
• Usually runs to schedule. Because the products are tested so thoroughly with agile, the product could be launched at the end of any cycle. As a result, it’s more likely to reach its launch date.

Disadvantages

• Needs reliable staff. With a bad project manager, the project can become delayed or run over budget.
• Final product may differ from original plan. Due to the agile methodology, the finished product may look different to the original plan. The upside is that this is usually made clear during development.

Appropriate for:

• When speed of delivery is a priority.
• When clients are able to make changes on the fly.
• When you have many skilled staff that can all work independently and adapt to new situations.
• When the industry is prone to rapid change.

Why does Zeald use agile ?

Zeald uses agile methodology as it has become standard for the industry. We believe the benefits outlined above are extremely valuable and outweigh the benefits of waterfall methodology. Building a website is not like building a house, you don’t have to wait for the foundations to be built before tackling the interior. An agile approach means we can start working on all digital aspects of your business at the same time. Our digital marketing experts can begin keyword research for search engine optimisation at the same time as our developers put together your online store and our designers create the website layout. 

Agile methodology helps us to give you greater clarity on the project as it develops. This means greater flexibility and maneuverability around a project that is constantly evolving, like a website for your business. If you think your online efforts could be assisted by Zeald's agile approach, please request a free website audit.

1. SEO

Title Tag

Tagging

Links

Keywords

2. Google My Business

 

• Google My Business puts your business info on Search, Maps and Google+ 

• Google My Business incorporates a review system where customers can share their experiences with your company. 

3. AdWords

 

1. Broad keywords: You don’t want to appear in every result for a specific keyword.
   • Example: A mechanic doesn’t want to appear in searches for ‘rental car’ when using the keyword ‘car’.
2. Negative keywords: There are certain words you don’t want your chosen keyword associated with.
   • Example: A seafood restaurant doesn’t want to appear in searches for ‘seafood poisoning’ or be grouped with results about the overfishing of our oceans when using the keyword ‘seafood’ 
3. Ad groups: These will help you organise your campaigns. Within each campaign you can separate your ads and keywords into ad groups. You need to have different ads for different keywords. Don’t just show the same ad for every search.

What is a payment gateway?

A payment gateway is the final step of the sales process on an ecommerce website. It’s the form in which a customer will input their credit card information in order to complete a purchase. Technically speaking, a payment gateway is a piece of software that is connected to a server somewhere. This software has to be extremely secure as it transmits payment information back to the server, which then communicates with banks to facilitate transactions.

How does it work?

The payment process usually occurs as follows:
 

1. A customer places an order by clicking ‘checkout’, ‘submit order’ or something along those lines.
2. They then proceed to the payment stage where they will have to input credit card information into a form. The payment form can either be embedded on the original website, or the customer will be redirected to an external form hosted by the payment gateway provider. This form will be protected by SSL (secure socket layer) encryption.
3. Wherever the form is hosted, the payment information (which includes credit card details, amount of transaction etc) will be sent to the payment gateway provider, again, encrypted with SSL.
4. The payment gateway then forwards the transaction information to whichever payment processor is used by the merchant’s bank.
5. The payment processor then forwards the transaction information to whichever bank issued the customer’s credit card.
6. The bank then responds to the payment processor with a transaction approval or rejection.
7. The payment processor forwards this result to the payment gateway, who in turn, forwards it to the website merchant and cardholder.
8. This process usually takes only 2-3 seconds and results in the ‘transaction approved’ message being displayed.
9. The merchant then fulfills the order and the banks handle the actual transfer of funds which can take 2-3 working days.

How to set up a payment gateway

Step 1: Before you can set up a payment gateway, you’ll need to set up a business merchant account with your bank. This is the account that all the payments will be transferred into. If you are already a retailer, you should such an account already.

Step 2: This step can be completed at the same time as Step 1. While you’re talking to your bank, ask them for a ‘merchant facility’. This will allow a payment gateway to connect directly to your bank account and deposit funds into your account from orders processed through your website. 
 
Step 3: Speak with your payment gateway provider to set up an account and link your bank accounts with their software. You may want to take this opportunity to ask any questions you might have about implementing their software into your website.

Step 4: Now that all the accounts are set up, you can integrate the payment gateway into your ecommerce website. Obviously this can take some technical knowledge, so should be done by an experienced developer to ensure everything is secure and will work properly.
 

Are payment gateways secure?

Major credit card companies (Visa, Mastercard, Amex etc) have set certain requirements for organisations that handle their payments. These requirements are known as the ‘Payment Card Industry Data Security Standard, or PCI DSS.

There are 12 requirements in total:

1. Install and maintain a firewall configuration to protect cardholder data.
2. Do not use vendor-supplied defaults for system passwords and other security parameters.
3. Protect stored cardholder data.
4. Encrypt transmission of cardholder data across open, public networks.
5. Use and regularly update anti-virus software on all systems commonly affected by malware.
6. Develop and maintain secure systems and applications.
7. Restrict access to cardholder data by business need-to-know.
8. Assign a unique ID to each person with computer access.
9. Restrict physical access to cardholder data.
10. Track and monitor all access to network resources and cardholder data.
11. Regularly test security systems and processes.
12. Maintain a policy that addresses information security.

Most major payment gateways on popular websites are kept safe and secure. Websites hosting their own payment gateways however, may not have to comply with all the requirements. Laws will vary by country as well. United States federal law does not require organisations to comply with PCI DSS, for example. If you are processing your own payments, the security of the transaction is your responsibility and you may be liable for any breaches. Think about what your customers want/need when deciding how to set up payment processing for your website.

Many payment gateways also provide tools to automatically screen orders for fraud and calculate tax in real time prior to the authorisation request being sent to the processor. They use various methods to achieve this such as geolocation, velocity pattern analysis, blacklist checks, delivery address verification, etc.

Direct Payment Solutions (DPS)

DPS evolved from CSD, the software development company which produced and certified several leading processing solutions including the OCV Server (which was subsequently licensed to Ingenico), ANZ and St George banks in Australia, and PC Eftpos (the first integrated Windows POS / EFT-POS solution). In 2000 the PC EFTPOS technology was spun off in a multimillion-dollar deal to the ANZ bank and DPS replaced the legacy OCV Server with a next generation, zero hardware solution: Payment Express.

Payment Express is a leader in payment technology and offers a range of secure solutions to businesses with their PCI DSS compliant services. They are certified with Visa, MasterCard, American Express, JCB, Discover and Diners. Payment Express is one of the largest integrated EFTPOS and ecommerce switching providers in the Asia-Pacific region, and are certified in over 10 regions, with multiple banks.

Zeald has a long-standing relationship with Payment Express and is also a Payment Express Premium Partner, enabling us to provide our clients favourable rates, high levels of service, and plans tailored to suit a range of payment gateway needs.

If you need help setting up a payment gateway on your website, or have any other questions about ecommerce websites, please request an audit from our Google Certified experts.

There’s a lot to think about when it comes to deciding on who will define your brand online. It’s important therefore to make the right choice of website developer. You want to make sure they understand you, and more importantly your company, in order to convey your message as accurately as possible. Even if you have all your content ready, it’s not as simple as clicking upload and watching text and images come together to form a beautiful website. So what else is there to do? Why do so many businesses enlist the help of digital agencies to help them set up their online presence?

The decision is usually based on the following factors:

• Price
• Ease of use
• Scalability
• Ongoing support

For a website to be successful, it needs to be done right. That’s why businesses will often turn to the experts. With such an array of options available when it comes to website design, it can often be hard to make the right choice. So let’s take a look at each option, and hopefully, the answer will become clear.
 

DIY

There are numerous options available these days that enable you to have a crack at website development yourself. WordPress, Shopify, and even Zeald’s own product 'Tripledash' all exist to empower the average computer user with the tools needed to create a basic website. While this may seem like the cheapest option, you will still need to select a software package, purchase the software, learn how to use it, and spend the time creating the website yourself. The time and effort spent on this can quickly multiply and end up costing you a lot more than expected. When choosing a website developer, you also have to look at the cost over time, not just the upfront build.

This DIY method is often used as an initial attempt by small businesses or startups, simply due to cost. Unfortunately, the results are often lacklustre, and these businesses often end up enlisting the help of experts in the end regardless. The reason for this is that it takes a huge amount of time to learn not only how to use the software, but also to understand the techniques and methods used to make your website a success. Professional designers and web developers usually have a tertiary education and/or years of experience.

That’s not to say that this option won't work for you. Every business has their own specific requirements, and if you believe a DIY solution can fulfil these requirements then by all means, give it a go.

ACQUAINTANCES

So your aunty heard you’re looking for a website developer and “totally has a friend good at computers, has hundreds of YouTube subscribers and can like, fully build a website for you”. Avoid these situations at all costs! Unless you have seen evidence of what this person can build, and know that they are organised enough to see a project through to completion, then it just isn’t worth the hassle. 

Time and time again business owners are let down by acquaintances or ‘friends’ who “will get on that right away!”. They wait and wait, and rarely see a complete website of any kind, let alone a successful one. 
 

LONE WOLVES

A lone wolf web developer is any one person that offers a complete website build (and sometimes enlists their friends to help out). A lone wolf developer can have certain advantages, however quality can vary wildly. Who knows, you may come across a talented developer just starting out, eager to prove themselves, who puts a lot of effort into building you a quality website for an affordable price. Sadly, this is not commonplace.

A successful website requires a rare combination of artistic, technical, online sales and marketing skills. These skills are not often found in one person, and if they are, they will have been garnered from years of experience. Needless to say, these people probably aren’t working as solo developers; a large agency will be quick to snap them up. A one man band will have a weakness, and it’s not fun for any business to find out what that weakness is by becoming victim to it. 

WEBSITE DEVELOPMENT AGENCIES

A dedicated website development company specialises in the ideation, construction and development of successful websites. They have the combined knowledge and experience of multiple website professionals and the ability to tailor a solution for your specific requirements. Just like a rugby team has specialist players in different positions, a website development agency will have specialist experts in different areas like graphic design, website customisation, and copywriting. This team dynamic ensures the finished product has a certain standard of quality across the entire site. Of course, different agencies will have differing levels of quality, so business owners will definitely have to do their due diligence before deciding who to go with. 

The benefits of going to an agency with your website needs are similar to the benefits of doing business with any large company. Large companies are often large because they’ve produced good work and get a lot of business as a result. Experience plays a huge factor as well, as they may well have worked with similar businesses in the past and know exactly how to bring about online success in your industry. The fact of the matter is, you are most likely going to get the best results from a website developer that knows what they’re doing, and you won’t be able to enlist their help without a significant investment. 

One of the biggest advantages to enlisting the help of an agency, is the level of ongoing support. As your website evolves and develops (as any successful website should), things will break. Having someone there to help you in these situations is invaluable for any business. Look at testimonials on the website of your prospective web developer, or attempt to talk to existing clients to get an accurate idea of the level of ongoing support. This assistance isn’t just required when things go wrong either. If you need help making any sort of change to your website, a team of developers are going to be able to get this done much more efficiently than any other option.


The same advice applies no matter which path you might take. Make sure you do your research, and actually use the websites that your potential developer has built. Don’t just look at pictures of their designs. Create accounts, click all the links, maybe even purchase something from websites they’ve built. Read case studies to learn how these websites have helped businesses get results online. You’ll soon learn who makes the websites that would work for you and your business. Generally speaking in regards to website development, and many other similar industries, you get what you pay for.

At Zeald, we take pride in providing online solutions for businesses and budgets of any size. Discover how we can help your business by chatting to our Google certified experts, or requesting a free, no obligation audit of your current website.

ATTENTION ALL ADWORDS ADVERTISERS: Google search ad content is about to double! 

Just last week Google released Expanded Text Ads, the updated format of Standard Text Ads. This may sound like a generic update, but it could be the change that takes your brand to the next level.
 

What’s changing?

To give you a refresher, let’s review what Text Ads are. 

Text Ads are Google’s simplest ad format which appear at the top, bottom and at the right hand side of search results. With the update however, they will only appear at the top and bottom. These ads are composed of three main parts: the headline, display URL and description.  

Here’s what’s new:

Upgraded components	Standard Text Ads (STA)	Expanded Text Ads (ETA)	Benefit
Headlines	25 characters	2x 30 characters	More prominent headlines and room for creativity.
Display URL	35 characters	2 paths x 15 characters	Domains are now automatically extracted from your final URL. Two URL paths can now be customised.
Description lines	2x 35 characters per line	80 characters	A single, consolidated description line improves the overall ad design.

 
 You can see the visual differences here:



Google has implemented these changes for three main reasons:

• Improved user experience.
• Mobile focussed design.
• Consistency across platforms/devices.

Google will cease to approve ads in STA format, and fully implement the ETA format by October 26, 2016.

 

When a business looks at changing their online strategy, we find that they often turn to look at their website. Subsequently the words ‘redesign’, ‘revamp’ and ‘rebuild’ start flying through the air. They’re not wrong either. A business website is an online hub that all other digital marketing should point towards. Online advertising, videos, social media; these should all push viewers towards the website. From there, it’s up to the website to convert visitors into customers. An effective website therefore, is the most important part of an online business strategy.

A business will look at website redesign for one reason: their current website isn’t achieving the desired result. Depending on your setup, and the options available, you may find yourself wanting/having to switch website platforms. This is where it gets complicated.

Every website is built on a specific platform. You may have heard of a few popular ones like WordPress, Drupal, Magento, Shopify, or even Zeald’s own product: Zest. The main differences between these platforms are behind the scenes in the source code. When moving from one to another, it’s not a simple as copy and paste. Think of it like moving house. From an observer's perspective it may look like it’s as easy as picking up everything you own and putting it in your new home. But anyone who has done this knows that it’s not that simple. You may have to switch your gas stove out for an electric one. Your California King bed might not fit through the new bedroom door. Your double door fridge might not fit in the new kitchen space. The same goes for switching website platforms; certain features or customisations will have to be completely reprogrammed to integrate correctly with the new systems.

There are multiple things that could potentially go wrong when changing website platforms, depending on the complexity of your current website. Not all of these can be predicted either. The purpose of this post therefore, is to ensure that you are aware of certain areas that need special attention when changing website platforms. It’s not an exhaustive list by any means, but hopefully it can point you in the right direction.

Google rankings

This is the main concern when businesses go through a major website redesign or platform change. You’ve probably spent time and money already on optimising your SEO. Businesses don’t want to lose their hard earned spot in search results when switching to what is essentially a brand new website. There are a number of tools available to help you with this, but the thing to remember is to let Google know what you are doing. You can do this through your Google Webmaster account if you have one (which you should). 

AdWords

While we’re talking about Google, we should mention AdWords at the same time. If you are serving links to your current website via AdWords, you’ll have to check if these are working for the new website. If the URL has changed at all, it will break. Things like remarketing tags will also need to be looked at during the transition.

Broken URLs

As you know, your website contains internal links to help visitors navigate your website. You’ll need to make sure they’re all working correctly on the new site as well. An easy way to keep track of this is to build a sitemap of your current website (another thing you should have already) to compare to the new one. There are also web crawlers available that you can use on your own site to build a list of current links. Go through each link on the new website and make sure they work as intended. 

Inbound links

After you’ve made sure all the internal links on your website work correctly, you’ll also need to make sure external websites linking back to your site are also functioning. Perform an inbound link analysis to see a list of other websites linking to your content, and set up redirects if necessary to make sure people aren’t going to get error messages when trying to access your website. Using 301 redirects during this process will ensure visitors are landing on the correct page and may help individual web pages maintain their rankings.

Responsive design

We’ve covered the importance of responsive design in a previous blog post, so all we’ll say here is: make sure your new website is working correctly on all devices!

Analytics

Check your website analytics before switching over to the new website and note down your pages that see the most traffic. If you aren’t planning on copying the old website identically, this will tell you which areas of your website are most important. Analytics will tell you which pages are visited most often, which landing pages are most effective, and which pages are externally linked most often.

Customisations

Remember the analogy about moving house? If you have a piece of furniture custom built for your current house, it may be difficult finding a place for it in your new house. The same applies to websites. Anything custom made for your website most likely won’t work properly on a new platform. It’s important to factor in the time (and cost) this will take to move across.

The general rule when it comes to major changes to your website is that the more complex your website, the more complicated it becomes to change things. If you’re looking at switching website platforms, or redesigning your website in general, our Google certified experts can give you an idea of what’s involved through a free website audit.

Ask yourself a few questions: “Why do I have a website?”, “What does my website do?”, “Is my website getting the results I want for my business?”. Most of us know that businesses these days need a website in order to be successful, but you also need to know exactly what you want to achieve in order to maximise results.

Let’s start from the beginning. When people come to see us about building a website, the first three questions are often the same:
 

• How much will it cost?
• How long will it take?
• What will it look like?

In order to answer these questions accurately, we’ll usually respond with some of our own:
 

• What is your business objective?
• What do you want your website to achieve?
• What do your customers want/need from your website?

We use the answers to these questions to help define business goals for your business. By defining your goals at the start of the project, we can give you a clearer picture of cost, time frame and what the end result will look like. Deciding on these goals will also give you a greater chance of achieving them in the long run. So what do you want a website for?

Here are some common goals:
 

• Attract new customers.
• Provide customers with vital information (event info, documentation, libraries etc).
• Gain marketing leads for an email database.
• Promote products and/or services.
• An online store where customers can purchase your products.

The second thing we need to do is make sure all parties involved have a clear picture of what the customer wants and needs. Putting ourselves in the mindset of a customer will help us understand this. We need to design the website and specific elements around the customers’ needs, which will ensure we create a more user friendly experience. While we do this, we find synergies between the business goals that were decided on earlier, and the customers’ needs that we’ve predicted. At Zeald we also take into account digital best practice for your specific industry, and learn from what has worked well for similar businesses. In doing this (and a few other tricks we’ve picked up in our many years experience), we have a solid foundation for a successful website.

 

Many of you reading this will already have a website for your business, but can’t say what your online business goal is. If that’s the case, then you need to define this goal, and undergo a website redesign to reflect it. 

For those of you who have a clear business goal that’s reflected in your website design, good on you! If you find that you still aren’t getting the desired results however, then it’s possible you aren’t fully in tune with your customers. Make sure you are split testing design choices to see which work best. Try a different image or advertisement landing page for a month and compare it to the performance from the month before. Look at the analytics and run with what works best. This is a simplified explanation, but you get the idea.

For a more detailed explanation on how to do this, check out our ebook on ‘Digital Marketing for Small Business’.

If you need assistance defining your business goals, or helping reflect those online, feel free to get in touch with our Google certified e-business consultants for a free, no-obligations chat.

We no longer live in a world in which the desktop computer is the only portal to the internet. 

Laptops, tablets, smartphones and hybrids of all three exist, each with their own screen size and resolution. According to Consumer Barometer with Google 2015, more than 70% of Kiwis and Aussies now use a smartphone, and 56% use their smartphone at least as often as a computer. 

On average, every person uses 3 different devices to browse the internet. This is usually a computer, a smartphone and a tablet. It’s important then, that your website displays properly on each of these. That’s where responsive design comes in. 

Responsive design is a website that can automatically change the way it is displayed, depending on what device is being used to access it. Historically, websites were designed specifically for viewing on a desktop computer and therefore look distorted on other devices. A few years ago, the way around this was to create a completely separate website specifically for mobile users. Now, through the use of complex code, a single website can adapt to any display. It’s a ‘one size fits all’ approach to website design, and is a necessity in this day and age. Google even ranks mobile friendly websites higher in search results.
 

“You must be shapeless, formless, like water. When you pour water in a cup, it becomes the cup. When you pour water in a bottle, it becomes the bottle. When you pour water in a teapot, it becomes the teapot.” - Bruce Lee

If you have researched online marketing in any capacity, you would have heard of Google AdWords. Even if you haven’t done the research, you’ve probably seen the ads promising your business a prominent place on the front page of a Google search. While many of these promises cannot be guaranteed, this shouldn’t put you off using the platform for your business. In fact, this post is about convincing those of you who haven’t started with AdWords to do so, and making sure your business doesn’t get left behind.
 

"80% of consumers state that the internet is the first place they look for information."

- Consumer Barometer, 2015

Google AdWords is a godsend for small businesses. It can put your company on the world stage for relatively little investment, compared to many other marketing types. On the flip side, it can be a money sink if not used correctly. So, what is it exactly? Well why don’t we ask Google itself?

“AdWords is an advertising service by Google for businesses wanting to display ads on Google and its advertising network.”

You may notice that the definition we were after is not the first thing we are presented with in the results here. Directly underneath the search bar, is an advertisement. This is a paid ad (shown by the small yellow box stating ‘ad’), ironically promoting another advertising service from search engine competitor ‘Bing’. How did Microsoft convince Google to promote their own Bing ads? Well, they paid for it using AdWords.

After creating an account, users can set their location target allowing them to specify which geographical location will be served their ads. You can then specify a daily budget, and how much you are willing to spend on each ad. Setting a budget of $20 per day however, doesn’t mean it will cost you $20 every day. Google AdWords uses a ‘pay per click’ (PPC) method of advertising, which means you are only charged when a user clicks on your ad. The amount you pay when a user clicks is completely up to you, however the higher your proposed cost per click, the more likely your ad will be served.

AdWords works using a keyword bidding system. First, you’ll need to think about what users are typing into Google in an attempt to find your business offering. If you sell footwear for example, your selection of keywords may include: shoes, boots, sandals, jandals etc. Now depending on the popularity of these keywords, the more expensive it will become to use them in your advertisement. ‘Shoes’ in particular will likely have a number of competing businesses all wanting their ad to show up when a user types ‘buy cheap shoes in Auckland’ into Google.  The result is that you may have to tell Google that you’ll pay 50c for every person who clicks on your ad, to out-bid the others who are only willing to pay 25c. This still doesn’t guarantee your ad will show up when somebody searches for ‘shoes’, but it gives you a higher chance, and potentially a higher placement on the page.

There isn’t any sure fire way to ensure that every ad campaign you run on AdWords will get the best placement in Google searches for the best price, but there are various things you can do to come as close as possible. Ad serving and placement is not solely determined by your keyword bid, but by AdWords quality score. This is determined by relevance, landing page (where your ad links to) and expected clickthrough rate. Each of these factors can be dissected even further but to put it simply, Google can determine if your customers are going to be interested in clicking the link, before it’s even shown to them. Obviously it’s in their best interests to display the most effective advertising, and so they do.
 

You can find out how to set up a Google Adwords campaign in this blog post.

Now that you have a basic understanding of Google AdWords and how it works, it should start to become clear how important this tool can be for small businesses. You can pay what you want, tap into a very large user base, and only reach those who will be most interested in what you have to offer. It gets even better though. Not only does AdWords allow advertising through Google Search, but through all of Google's networks. This means you can show your ads through YouTube, Google+, TV, mobile and the Google Display Network. The latter being a collection of over two million websites that give Google space on their sites to show advertisements. 

Google AdWords is absolutely a valuable investment for small business. Whether you just run a couple of ads every now and then, or analyse all the results and tailor the perfect digital marketing campaign, AdWords is a great way to get results online. 

You can check out this blog post to see if you should tackle AdWords yourself, or feel free to contact the Google Certified experts at Zeald.

A call to action (CTA) is a phrase that is intended to motivate the reader to take action. On a website, a call to action would be something like ‘sign up’, ‘buy now’ or ‘click here’.

As you can see in the example above, an effective CTA will speak to the correct audience and urge them to click. Remember to keep the message short and use attention grabbing action verbs like ‘watch’, ‘discover’, ‘learn’, and ‘find’. You can also use words like ‘now’ to insert a sense of urgency, and encourage users to take action quickly. Another important thing to remember when deciding on the messaging, is to make sure it matches the page that the user will actually be led to. If you refer to your offering as a ‘white paper’ in your call to action, you don’t want it referred to as an ‘e-book’ on your landing page.

Once you’ve figured out exactly what you want your CTA to say, you’ll need to surround it with supporting messaging that communicates what is on offer. What makes clicking this so valuable? What is the user going to get out of it? Will they make money? Will they be happier? Again, be as brief as possible, while still getting an effective message across. This should be possible in one or two sentences max. You don’t want the user to be spending all their time reading this page, you want them to click the button to find out more!

Speaking of buttons, the CTA itself should be a big clickable button. You don’t want a little underlined piece of text, you want a massive button. It needs to be big and bright, and the most obvious thing to click on the page. You want users to be gravitating towards the CTA and hovering their cursor over the button before they’ve even decided to click on it. Just make sure it looks professional, and not like someone trying to steal credit card information.

Design is obviously a huge part of any CTA, so once you’re happy with your copy, it’s time to think about what sort of design will complement it best. Note that you don’t always want the CTA to match your website design. It’s often a good idea to have it contrast with your existing page design in order to stand out. Think about what colours and fonts ‘pop’ when superimposed over your website background. 

So once you’ve followed these steps and chosen what you think is the perfect CTA, it’s time for the real work to begin. 

What?

But we just made our CTA! It’s all done!

Not quite! Like all things web-related, your shiny new CTA needs to be tested. Oh, that bright orange button you thought was a great idea? Well it’s only getting 10 clicks a day, try a red one and see what happens. Every part of a CTA can be tested: font, colour, size, location etc. At Zeald for example, we use tools such as heat mapping for testing. This determines the placement of the CTA on a page. Creating a successful CTA is the exact same process as creating a successful website or digital marketing campaign. You need to test what happens when it's presented to a real audience, make changes, and learn from what works best. It’s all about testing, measuring and tuning your product so that you can get the best results possible.

If you need help with your calls to action, or digital marketing in general, don’t hesitate to...